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We provide FREE
pick-up & delivery
for Customers in RENO, SPARKS, CARSON &
LAKE TAHOE. 
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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page | |
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"Well what can I say about CCHD....Flat Out AWESOME!!!! I went out in search of my 1st bike and man, did I ever go to the right place! Nabil and Ben in Sales were bar none, the best salesmen I have ever encountered anywhere! They took the time to help me find the bike I wanted as well as could afford. I bought an 09 Nightster with some mods and couldn't be happier! The ladies at the clothing section went above and beyond to help me find the riding gear I wanted. Overall this dealership and their staff take a great deal of pride in their customers, product and the services they provide. I have referred and recommended CCHD to all my family and friends, heck even strangers who walked up and commented on my bike. I am proud to say that I will be a lifelong customer/freind to CCHD!!! THANKS!!!"
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By: Jack Susanville,CA
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"Yep, if ya want a rockin' motor with plenty of ponies, talk to Paul. My new 103 gets on down the road in a big hurry. With 106hp & 114tq my scoot kicks ass! Thanks to all the guys & girls at CCHD for helping make it happen. See ya soon! "
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By: Anonymous tahoe city,CA
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"Thanks for the excellent deal on my 2010 Dyna Wide Glide. The people at CCHD are the friendliest, most helpful people. Thanks Richard, Maya, Ruben, Walt, Nabil, Ben, Charles, Maria, she is very, very helpful, always ready to answer your questions. Thanks also to the parts/service- Susu, Jerry, Sal, Ben, Howard, Chris, Mark, Matt, Mike, Aaron. Clothes and riding gear, they
have it!! Thanks to everyone."
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By: Raymond Dayton,NV
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"After asking for service at the other harley dealer in the reno, carson city area i was denied service, it was not only because my chopper simply was not A completely stock bike with no modifications at all. I was told the staff was not supposed to work on or knowlegable enough or trained enough to work on my west coast chopper. I was also told they were afraid to work on a motorcycle that was modified at all for safety reasons. I showed up at carson city harley davidson with a new open primary belt I wanted installed, some new wrapping on the pipes, adjustments on the baker tranny and hydraulic clutch work. The service writer was immediately happy and cheerful and just seemed to look me in the eye and careful to listen to my concerns. He said no problemo we will handle it all, just then the service manager Maya walked up shook my hand and said wheres the patient with a big smile. I took him to the trailer he snapped his fingers and 3 employees were promptly unloading the chopper and stated we take on custom jobs all the time routinely.He educated me on the 100 horsepower club and carson HD was proud to be the leader in this area on producing the most efficient and powerful bikes on nevadas highways. Mike happened to be the Tech tearing into my completely custom 171 horsepower limited production s&s 145 super stock tribute engine west coast chopper. He discovered the engine had internal compression releases. He stated I will hook them up properly ran the wires through the frame, (SWEET) installed the 3 3/8 open primary belt made some modifications in the primary, tweeked the tranny, adjusted and modified the clutch plates rewrapped the pipes with insulated wrapping installed a new tube up in the front tire, now the compression releases are functioning properly. This staff is more than qualified to service any bike in this facility. With complete machine shop and professional dyno tuning, so dont waste your time or hard earned money anywhere else. Also these are local people who donate to the community and care about it too. Now with the tranny all dialed in along with the clutch my chop is now doing a hell of a nice burn out, and one f***k of a wheelie thats what i told them i was trying to accomplish and they delivered every bit of it. The entire staff cared about my goal and more importantly it was there major concern from the minute i walked in. The new and used motorcycle selection is unbelievable, this place is huge they even store bikes in a climate controlled atmosphere. Mindblowing i tell ya absolutely mindblowing this is not a poser harley dealership this is the real deal what a MC shop is supposed to be from stock to wild custom CC HD is off the chain ROCK STEADY,,, HORSETOOTH FROM SPARKS"
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By: john SPARKS,NV
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"My motorcycle had a breakdown, at the most busiest time during the STREET VIBS, and your service personnel/mechanic where on top of it right away, even with all those stacks of work orders falling off the the counter...
My sincerest thanks.
Kevin Santa Cruz, CA"
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By: Anonymous Santa Cruz ,CA
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"I participated in the HOG 2009 Pony Express Ride. One of our riders experienced bike troubles from Salt Lake to Carson City. Carson City was hosting a party for the PX riders. Due to our delay we arrived at the dealership at 8:50 p.m. It was closing time but Maya let us in to make our purchases. We were truly grateful for their kindness and understanding after our long day. We missed the party, but we certainly didn't miss the service. That gesture of staying open a few minutes longer so we could get our souvineers spoke volumes for the kind of dealership this is. I hope to be back some day and it's great to know I can travel and have such dedicated dealerships along the way! Thanks Maya and staff for your kindness."
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By: Jolene Thompsons Station,TN
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"Wow! Carson Harley stands true to their word!! After taking my Springer in for service 1 1/2 yrs ago, an unknowing tech overtightened my spokes which detrued my rims! The young man at the counter was not accepting my explanation that something had gone wrong in the service dept. Maya the Manager was called in and concluded I was correct. I was not happy with the overall treatment until the manager offered to true my rims. I trued the rims myself but didn't have the equipment to get it exactly right. I decided, after buying a new tire and twisted spokes, to take my bike to CCHD to lace and true my rim and to mount my new tire. Maya made good on his word. I know a lot of riders and will continue to push them to CCHD. I have sent buyers to Nabel in sales and he also has taken good care of my referrals. Thanks CCHD for doing what is right especially in this tight economy. Good Job Maya and Nabel!!"
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By: Danny Gardnerville,NV
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"We had a oil change in Colorado Springs Co. at a private shop. They over filled the case, and oil blew out the entire trip to Carson City. Needless to say, no back brakes, entire back of the bike was coated in oil.
Pulled into the Service area at Carson City Harley. We were met by Maya Keller, he said pull it in and they would wash the bike. OH at no charge. When do you hear that from a Dealership? Did a excellent job on the wash. They even pulled some oil out. Bought a passing lamp while there and the counter help was awesome. Best experience from a Harley Dealership yet!!!
Jeff Storey
Washington State"
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By: Jeff Gig Harbor,WA
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"My wife and I were on a long tour when I had electrical problems with my electra glide. Your dealership was open on the Memorial Day holiday of all days. "Robbie" & "Aaron" in your Service Dept. got me right in and located my problem right away, even though it could have taken a lesser tech alot longer! We were back on the road in an hour and missed the storm that was coming in. they even gave us a great route to take out of town. Maya, you've got a great crew there! Thank you VERY much for everything!! John."
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By: John Blaine,WA
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"I had purchased my bike while overseas and had it delivered to the Carson City dealership. The Staff treated me like I had purchased the bike there and I wished I had because of the inventory and their attitude in customer support. Look forward in future dealings with the dealership."
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By: Gil Gardnerville,NV
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"Nabil and Ruben were very knowlegable and helpful so I decided to purchase from your dealership. Maya, your manager had serviced my other bike in the past and I was always happy with the service. I tell my friends about the excellent service I have recieved in both the sales department and the service department. Your technician, Mark is also an outstanding employee."
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By: Dick Reno,NV
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"I just wanted to let'chyall know your doin a fine job. Don't let that big bald guy with the girly wrist tattoo scare ya, he's the most helpful! Just kiddin "Small Guy"
I gotta git cha a little bit. You have the best sence of humor! Rock on"
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By: Anonymous ,XX
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"I had been thinking about getting a new bike for quite some time. I went in to my doctor's office and somehow got to talking about bikes with my nurse. She was very knowledgeable as I found out. She was engaged to one of the sales guys down there and told me he would help me with making the right choice on a bike for me and my needs.
I had gone to Reno Harley a few times to look and they had very cocky adittudes and were more about trying to sell me something that cost more then caring about my needs! I just wanted to say thank you to Gunny, I got what I wanted and was helped with the things I needed for comfort. He showed me around the shop, introduced me to the other departments and answered all my questions. Very impressed with the customer service and professional manner that this guy treated me with.
I will be a faithful long term customer.
Thanks guys"
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By: Steve Reno,NV
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"My husband and I had the best experience when purchasing a Harley from the people at Carson City Harley-Davidson Buell. My husband does not have much more than about a year to live and his dream has been to own a Harley. We couldn't have asked for better service. These are some of the people who helped us: Mark, Rubin, Anna, Amanda so cudos for them and everybody else. Their the best!!!"
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By: Paul Dayton,NV
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"The team at Carson City Harley-Davidson made the purchase of my bike and helmet the best one ever. Thanks so much!"
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By: Ken S Lake Tahoe,CA
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"I purchased a 2007 FXDWG on 4/26/08, and I wanted to recognize the excellent service I received from everyone in your organization:
Walt VanderWell went beyond in getting the bike I really wanted. He obtained the exact bike and color I desired.
Rubin helped secure financing and insurance with accuracy.
Megan closed the deal with ease.
Lindsey helped with the selection of a helmet that has worked great.
Dustin delivered the bike on time at Lake Tahoe.
Thank you so much for a great job to the team at Carson City Harley-Davidson
Very satisfied customer - Ken"
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By: Ken S Lake Tahoe,CA
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"Hey all you guys are great. What a great experience! The wife and I bought our first. A 2008 streetglide, and you guys all made it a great memory. I will never shop at a different Harley shop. Keep up the great work!"
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By: tim yerington,NV
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"I just had my bike in for its 5000 mile service and Craig took great care of me. Craig took the time to answer all my questions. Craig is asset to Carson HD. thanks Craig for a great job. "
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By: cliff carson city,NV
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" walt is a good guy,always say hi when im down from reno. nice new store."
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By: Gary REno,NV
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"I would like to thank my salesperson, Mark, and the rest of the CCHD staff for making my buying experience the best ever! You guys have a winning team and a winning program in Carson City. You're 5-star all the way. Keep up the good work, and I'll keep singing your praises to everyone I know. "
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By: Edward Sparks,NV
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"Your dealership is one of the largest & most beautiful that my wife and I have ever been in! Thanks to your staff they made us feel like part of your family! We will be back to visit soon! Bob & Linda G."
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By: Bob & Linda ,CA
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"I have been coming to the dealership for the last 4 or5 yrs. My Lady happens to be a Harley Gal, and has her own 1200 Sportster. She brought me to the dealership to "window shop".(One of the first times I was in the store) Last year I bought my 1st Harley from a friend. A 2006 "Dyna Super Glide 35". The Carson City Dealership has helped me learn about my bike, and has always done superb work on everything that has been done to my bike. Would like to thank the entire staff for the friendly and helpfull way I have been treated. Thanks Again !! C-T HOG Member Gary Murray"
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By: Gary Gardnerville,NV
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"I have a custom built bike and had some issues with the engine, I tried getting work done in Reno and basically no one was competent, or confident enough to do or even try to do the work, I called Carson HD I spoke with MAYA, he said bring it down. He said politely calm down and told me dont worry about it. His Service Dept, tweaked the engine and it's been running like a scalded dog ever since. That was 5 years ago, now no body touches my chopper except Carson City HD. Period! I never get a runaround or any excuses, especially from the Parts Dept. I have sent them dozens of customers over the years and they come back to me and say Thanks, the dealership is awesome, and they also send their friends and family. RIDE SAFE JOHNNYRENO"
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By: john SPARKS,NV
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"Every summer I ride around your area for a couple of weeks.This year my rear tire wore out,one hour later I had a new tire.one day later my front went flat, one hour later I had a new front tire.All this with no appointment.It was nice not to waste any vacation time sitting around half or all day waiting for repairs.Thanks to Craig & the guys. "
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By: Anonymous SAN DIEGO,CA
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"Maya, is a great service manager."
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By: trish ,CA
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"After having a very disappointing experience at the "other" Harley dealership in the area I stopped in at Carson with the intent of purchasing a bike.At the time the staff did not know I wanted to buy a bike but welcomed me and immediately got me some assistance. All the sales staff was busy but Megan (my new best friend!)stepped up to the plate from her normal responsibilites as office manager to help me. Along with an assist from Dustin I got the bike of my dreams, an '07 Heritage Deluxe! This is my first Harley.
I have and will only have good things to say about the fine folks at the Carson H-D and I'm happy to be a part of that "family.
Sincerely,
Mike"
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By: Mike Reno,NV
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"I purchased my bike in CA. (2007 FLHRSE3) With the new laws in Calif. a dealer could not change the pipes on my new bike to something louder. My wife has an FXLR with Samson pipes and I could not hear mine when riding with her. We are in the process of relocating to Carson City. Own a home here and are familiar with Carson Harley. So I came in to see what they could do. The parts department and service departments had suggestions. But the great thing is we walked into the service department and started up bikes with the pipes I was looking at so I could hear them! They installed the Rinehart true duals and also installed a race tuner. I joined the "100" horsepower club, thanks to the service department! (104 hp 119 tq) Great going guys. I have traveled all over the Western United States on a Harley and have had oportunities to use Dealer Service Departments. Carson Harley is as good as they get!! Better than most."
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By: Ron Salinas,CA
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"Maya, Craig, and your entire service department, thank you for getting my 2006 Dyna Lowrider back on the road. You did the trouble shooting, found the problems, and proceeded with the repairs. I feel as if a family member has just recovered from a serious illness! Love you guys...love my bike!!"
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By: Kristine Silverpeak,NV
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"I HAVE LIVED IN SPARKS FOR 7 YEARS NOW AND HAVE BEEN TO BOTH SERVICE DEPARTMENTS IN THE AREA. I PREFER CARSON BECAUSE OF THE GREAT CUSTOMER SERVICE I HAVE ALWAYS RECEIVED. THEY TAKE THE TIME TO EXPLAIN EVERYTHING AND WORK WITH YOU ON GETTING ANY PROBLEM SOLVED. MY 99' ROAD KING HAD SOME MAJOR ENGINE ISSUES THIS PAST WINTER AND "GEORGE" REALLY WENT ABOVE AND BEYOND THE CALL OF DUTY TO HELP ME GET MY BIKE FIXED. ALTHOUGH THE MANUFACTURER WOULD NOT STEP UP AND TAKE CARE OF THE PROBLEM, (AND THEY REALLY SHOULD HAVE) GEORGE DID EVERTHING POSSIBLE TO HELP. HE REALLY WENT TO BAT FOR ME. GEORGE, AND YOUR WHOLE SERVICE DEPT. ARE THE BEST. I ALWAYS TELL MY FRIENDS THAT YOU ARE THE PLACE TO GO. AS LONG AS I LIVE IN NEVADA I WILL BE GOING TO CARSON HD. THANKS FOR EVERYTHING. ROBIN"
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By: ROBIN SPARKS,NV
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"MY EXPERIENCE IN BUYING MY 2007 1200 CUSTOM WAS NOTHING SHORT OF STELLAR THE SALES AND FINANCE STAFF TIM, MEGAN, AND DOUG AS WELL AS ALL OTHER TEAM MEMBERS WERE FRIENDLY COURTEOUS AND MADE MY WIFE AND I FEEL LIKE WE HAVE JOINED AN ELITE AND SPECIAL FAMILY OF HARLEY OWNERS. DEBBIE AND I WERE TAKEN ABACK BY THE GENUINE SINCERITY OF ALL. THIS IS THE BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN BUYING A VEHICLE OF ANY KIND. "
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By: RICHARD CARSON CITY,NV
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"Thanks much for helping us with our bike Sept. 24, 2006. We had a flat tire near Gyger & Whitehall. Your truck picked us up, we want to thank "Jerry" the driver. He was most courteous and efficent. George "Service Consultant" was exceptionally helpful, he arranged for our bike to be taken care of quickly (also helped us when our bike fell over at the Mt. Rose stop light). The other person that we especially wish to thank is the service technician " Paul R." for staying after hours to complete the repairs on our bike. It was late in the day and all of the car rental companies had closed and our hotel room was in Reno. These 3 men helped us out of a very difficult situation, thanks again Ray & Pat Adair Sr."
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By: Ray & Pat ,XX
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"On 17 May 06, I had my 05 FLHRCI towed in; the KERNL was sick. George in the service department did an exceptional job coordinating and subscribing my maintenance problem. Within 24 hours, they also did an outstanding job conducting and completing the 15K service and fixing the problem. The KERNL is running awesome! Thank you Gentlemen! "
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By: MICHAEL DAYTON,NV
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